Privacy

Confidentiality

Village Beauté is committed to protecting the privacy of our customers. Please take the time to read this notice which explains what information we collect about you, how we use it and your rights. RL RETAIL is the operator of VillageBeauté.com ("Beauty Village", "we", or "our", "site").

  1. Security

1.1 Our goal is to make your shopping experience safe, convenient and worry-free. We ensure that the data is encrypted when leaving the site. This process involves the conversion of information or data into code to prevent unauthorized access.

1.2 Your personal information is protected in transit by a Secure Socket Layer (SSL) which fully encrypts and protects all your personal data (name, address, credit card number) from being read by anyone on the Internet. This secure method ensures the protection of all credit and debit card transactions.

1.3 For your security, we have achieved a PCI Data Security Standard Level One Compliance Certificate, which ensures that our customers' data and transactional information is protected to an international standard.

1.4 Your personal details are kept confidential and we do not make email addresses available to third parties outside of our business needs. We have certain third-party service providers who perform important business functions on our behalf, such as: processing credit card transactions, fulfilling orders and delivering packages. They have access to the personal data necessary to perform their functions, but they cannot use it for other purposes.

  1. Collection and use of data

2.1 When visiting our websites, our web servers temporarily record technical details of the device used to access our websites, such as the type of browser used, the operating system installed and the settings of the device. In addition, we log your IP address and, if you accessed our websites from a device such as a mobile phone, your unique device identifier. In addition, our web server collects certain data which is automatically transmitted by your web browser.

This data includes:

  • The name of your internet service provider
  • The address of the website from which you visited our site
  • Beauty Village subpages.
  • The date and duration of your visit

2.2 When you make a purchase, we store your billing and delivery address for transactional purposes. However, we do not store your credit card or other payment details.

2.3 When you subscribe to our eNewsletter, we collect your name, contact details and gender if you wish to provide this information.

2.4 When you register for an account, we save the information you provide to us, such as your order history, brand preferences, product reviews and any other details you add to your profile.

2.5 When you submit something via our inquiry form, we store your details for the purpose of tracking and answering your queries.

2.6 When you contact our CS team, we may record the details of the interaction in order to trace your request and better respond to your needs.

2.7 You must be over 14 to create a personal account, subscribe to our emails and/or place an order with Beauty Village.This site is not intended for children and we do not knowingly collect personal data from children under the age of 14

  1. Purpose for which we use your data:

3.1 We use your data to allow you to visit our websites and to create anonymous usage statistics based on the automatically transmitted data (see section 2.1), which allow us to monitor the use of our websites and to adapt them to your needs. In addition, we process personal data for all of the following reasons:

  • To process your order and maintain your online account.
  • Process orders or reservations and adapt our services to your wishes.
  • Manage and respond to all questions or complaints addressed to our customer service.
  • To personalize the site and show you content that we think will be of most interest to you, based on your account information, purchase history and browsing activity.
  • To improve and maintain the site, and to monitor its use.
  • For market research, for example, we may contact you for feedback on our products.
  • To send you marketing messages and show you targeted advertisements, where we have your consent or are otherwise authorized to do so.
  • For security purposes, to investigate fraud and as necessary to protect ourselves and third parties.
  • To comply with our legal and regulatory obligations.
  • If necessary, we may also use your personal data to enforce our rights as third parties.

3.2 We rely on the following legal basis under data protection law to process your personal data:

  • Because the processing is necessary to perform a contract with you, or to take steps before entering into a contract with you (for example, where you have made a purchase with us, we use your personal data to process payment and run your command).
  • Because we have obtained your consent (for example, when you contact us with a query, when you add optional information to your account profile, or if you consent to receive marketing from us).
  • Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always looking to better understand our customers in order to deliver the best products and customer experience. We use information about you to personalize your view of the Site, to make it more interesting and relevant to the products and offers offered.
  1. Disclosure of data to third parties

We pass on the personal data collected in the context of order processing to service providers who help us process your orders. This applies in particular to credit card billing service providers, insofar as it is necessary to transmit the data for payment processing purposes.

We also disclose personal data in the following circumstances:

  • With other companies as necessary for the operation of our site.
  • With our suppliers and service providers working for us, such as payment processors and delivery/logistics companies.
  • With our professional and legal advisors.
  • With third parties engaged in the prevention and detection of fraud.
  • With law enforcement or other government authorities, for example to report fraud or in response to a legal request
  • In the event that we sell business assets, personal data of our customers may be disclosed to a potential buyer. In such event, we will use reasonable efforts to ensure that the buyer will be bound by the terms of this Privacy Policy.
  • Otherwise, when we have your consent or are legally authorized to do so.
  1. Cookie policy

We use cookies and similar technologies on our websites to provide functionality to visitors and to make your online visit more enjoyable and personalized.

5.1 Cookies are small, often encrypted files that are stored in your browser's directory. Cookies help identify you as a specific customer and store your personal preferences when using our website and your technical information. The main advantage for you is that you do not have to re-enter the information contained in the cookies each time you visit our website. Cookies do not necessarily contain or reveal personal information. If, however, you enter personal information on our website, this may be associated with the data stored in cookies. Operators of other websites do not have access to these files.

5.2 We use Google Analytics on our websites. This is a web analysis service offered by Google Inc. which allows the collection of detailed statistics on website traffic and its sources. We only use Google Analytics for statistical purposes, for example to track the number of users who clicked on a particular piece of product information. Google Analytics is cookie-based and records information about your use of our websites, including your IP address. To prevent users from being identified by their IP address, we use specialized code to ensure that your IP address is recorded only in a truncated (and therefore anonymous) form. It is no longer possible to identify individual users with this truncated IP address. The information recorded by Google Analytics is transmitted to Google Inc. based in the United States. Google is self-certified under the Privacy Shield framework to provide adequate protection for your personal data under EU law. You can prevent the collection and transfer of this data to Google Inc. by downloading and installing the plug-in available at the following link: tools.google.com/dlpage/gaoptout.

5.3 The default settings of most browsers allow the acceptance of cookies. In your browser settings you can completely disable the use of cookies, prevent the placement of certain cookies or request to be notified each time a request is made to place a cookie. For more information on these settings, please consult the “Help” section of your browser. It is possible to disable your cookies or delete existing cookies on your computer. Please note that if you disable your cookies, some areas of the websites may not function properly. For example, the login function of your customer account is based on cookies.

  1. Data storage and retention

We will retain your personal data for as long as we need it for the purposes set out above, and this period will therefore vary depending on your interactions with us.For example, if you have made a purchase with us, we will keep a record of your purchase for the period necessary for billing, taxes and warranty We may also keep a record of correspondence with you (for example if you have filed a product complaint) for as long as necessary to protect us from a legal claim. If we no longer need to keep your information, we will delete it. Please note that when you unsubscribe from our marketing communications, we will keep a record of your email address to ensure that we do not send you marketing emails in the future.

  1. Your rights

7.1 You have the following rights regarding your personal information:

  • to access your information and receive information about its use
  • have your information corrected and/or completed
  • have your information deleted
  • to restrict the use of your information
  • to receive your information in a portable format
  • object to the use of your information
  • withdraw your consent to the use of your information, where consent is the legal basis for processing, for example subscribing to our marketing emails

If you wish to exercise your rights or if you have any questions about the data we hold about you or its use, you can contact us at any time via contact@villagebeaute.com. Please note that this personal information may be required to make a purchase or to take advantage of promotions on our website.

7.2 If you wish your data to be deleted, it will be erased from our system immediately unless we are obliged to continue storing it to comply with statutory retention periods. In such circumstances, we will ensure that your data is not used for any other purpose. We may take reasonable steps to verify your identity before granting access or authorizing corrections and/or deletion of your personal data.

7.3 For subscribing to and receiving marketing emails, we follow the opt-in/opt-out policy. If you would like to opt out of receiving emails from us, please click the unsubscribe link included in every message. Please note that we may still contact you with service messages from time to time (for example, order and delivery confirmations, and information about your legal rights).

7.4 We will comply with any request to exercise your rights in accordance with applicable law. Please note, however, that there are a number of limitations to these rights and there may be circumstances where we are unable to comply with your request. We would like the opportunity to resolve any complaints you have, but you also have the right to contact your local data protection supervisory authority.

“In order to provide you with Klarna's payment options, we may need to provide Klarna with your personal data including your contact details and order details, so that Klarna can assess whether you fulfill the conditions required to benefit from them and adapt them to your needs.Your transferred personal data will be processed in accordance with Klarna's Privacy Policy

  1. Links to other sites

Our websites contain links to websites operated by third-party providers. This privacy notice does not apply to the collection, processing and use of personal data by these third parties. Please note that we cannot accept any responsibility for the content of third-party websites or for their compliance with data protection requirements. We therefore recommend that you consult their data protection guidelines.

  1. Changes to this Privacy Policy

We may change our privacy policy from time to time. We will post these changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. If we plan to use your data for new purposes, we will update our privacy policy and communicate the changes to you before starting any new processing.

  1. Our contact details

If you have any further questions about the privacy and security of your information, or if you would like to update or delete your contact information, please contact us.

RL RETAIL

60 rue François 1er, 75008 Paris, France

Tel: +33 (0) 1 76 21 44 72

Email: service-client@villagebeaute.fr

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